Barcelona
(34) 645 333 444
info@yesrent.es
10:00 - 20:00

Terms and Conditions

Contractual agreements / Condiciones contractuales de alquiler

NOT ELECTRIC BIKES

Article 1: Terms of use: The user: Must drive carefully and with attention to themselves and the others, avoiding damages or endanger the rest of the passerby, respecting the rights of the walkers and maintaining a security distance of at least 1, 5 meters with them. Should not exceed the speed of 10 km/h and must adapt the speed to the pedes- trians on the walking zones. Must maintain a minimum distance of at least 1 meter with the frontage of the buildings. Must use the proper protection and visibility elements, and if necessary use all braking elements. Must follow the drinking and drugs using laws of the general regulations. Must stop driving on the places reserved for the passerby in the most crowded places or when it is impossible to keep the 1, 5 meters of distance between the vehicle and the walkers or when it is impossible to drive 5 meters. / Terms of use of the vehicle: The driver is responsible to use and to drive the vehicle according to the basic rules of our company and the terms of use of the vehicle in Spanish territory. To use the security helmet for bicycles is recomended. The user has received right instructions for the correct use of this bicycle. The customer is responsible for this rented transport. In case of damage or loss of the vehicle is required to compensate the company for lost vehicle.

Article 2: Damages: The driver is responsible for the payment of any damages of the bicycle. Deposit of 50€ will be charged before renting on the credit card of the driver. If there are no damages, money will be refunded when the user returns the vehicle back. (Some credit card transaction take few days to be done because of the international banks policies). The customer must compensate the company damages, if during the term of this contract the vehicle has been damaged or lost (including stolen or fraud). The customer is fully responsible for the security of the property transferred temporarily. Company is not responsible for the loss of belongings.

Article 3: Technical support: To rent a bicycle means to become responsible for any damage made to the transport. The value of the transport is 600€/1,500€. Technical support does not include the steals or losses of vehicle. The prices of the damaged pieces are detailed in Article 4: Insurance does not cover the damage suffered in a result of deliberate actions. In case of a breakdown of the transport, the company undertakes to replace for free the broken vehicle. Technical support also included free punctured tyre repair (if so the client purchase this service). Technical support does not relieve the customer from damages caused to the company in the event of a breakdown of the transport.

Article 4: 25€: Damaged or pinched tyre, lost or damaged key / 50€: scratch to the frame, Damaged or lost mudguards, breakage in the front light. / 100€: A damaged seat, damaged or lost helmet, lost or damaged lock, Damaged of the back or front of the wheels or twisted wheels. / 250€: Serious damages. / 500€: Stolen bicycle (Not include in the insurance).

Article 5: If the customer is late to return the vehicle in the according return time, an extra hour will be charged and extra hour must be paid after 15 minutes of the delay. No refunds will be made for any rented item if it is returned earlier. / In case of violation the transport terms of use, the company has the right to provide all personal information to the costumer government services.

GRAND TOUR / FAMILY BIKE / CARGO BIKE /

Article 1: Therms of use: Must drive carefully and with attention to themselves and the others, avoiding damages or endanger the rest of the passerby, respecting the rights of the walkers and maintaining a security distance of at least 1,5 meters with them. Should not exceed the speed of 10 km/h and must adapt the speed to the pedestrians on the walking zones. Must maintain a minimum distance of at least 1 meter with the frontage of the buildings. Must use the proper protection and visibility elements, and if necessary use all braking elements. Must follow the drinking and drugs using laws of the general regulations. Must stop driving on the places reserved for the passerby in the most crowded places or when it is impossible to keep the 1,5 meters of distance between the vehicle and the walkers or when it is impossible to drive 5 meters.

Article 2: Damages: The user is responsible for the payment of any fine due to a misuse of the vehicle. / 50€ will be charged before renting on the credit card of the driver, If there are not fines, the money will be refunded when the user comes back (Some credit card transaction take few days to be done because of the international banks policies). In case, if the vehicle is being immobilized and/or taken by a municipal authorities, the driver will have to pay all bills, and in the return of the vehicle, company will need to charge the client for the total amount of the expenses. Article 3: Service cost and Insurance: Rent a vehicle means to become responsible of any damage made to the vehicle. The value of the vehicle is 4,500€. Insurance does not include the steals or losses of vehicles. The client will have to pay the total cost of the reparation or substitution of the vehicle. The prices of the damaged pieces are detailed in Article 4. Insurance does not cover the damage suffered in a result of deliberate actions. The customer must compensate the company damages, if during the term of this contract the vehicle has been damaged or lost (including stolen or fraud). The customer is fully responsible for the security of the property transferred temporarily. Company is not responsible for the loss of belongings.

Article 4: 25€: A broken or loss of the keys, broken or loss of the belt, lost or damaged watch. / 50€: A lost or damaged basket or hook, damaged or pinched wheel, lost or damaged lock, broken or lost mirror (if present), damage of the back light, scratch at a panel, damage in the light buttons, turbo, etc., damaged or lost mudguard. / 100€: Serious damage of a panel, damaged seat, breakage in the front light (if present), breakage in the brake level, breakage or twisted wheel, damaged or lost helmet. / 250€: A lost wheel or with serious damages, serious damages of several panels, serious damage to the breaking system. / 500€: Serious damages of the vehicle (motor, front or rear suspension, etc.), damage of the steering column. / 4.500€: Irreparable damage of the vehicle, lost or stolen vehicle.

Article 5: If the customer is late to return the vehicle, an extra hour will be charged after 15 minutes of the delay, so he must pay extra hours. No refunds will be made for any rented item if it is returned earlier. In case of violating the transport terms of use, the company has the right to provide all personal costumer’s information to the local government authorities.

ELECTRIC BIKES / ELECTRIC SCOOTERS

Article 1: Terms of use: The user: Must drive carefully and with an attention tothemselves or to others, avoiding damages or putting in danger the rest of the street, respecting the right side of the pedestrian’s way and maintaining a security distance of at least 1, 5 meters with them. Should not exceed the speed of 10 km/h and must adapt the speed to the pedestrians on the pedestrian zones. Must use the proper protection and visibility elements, and if necessary use all braking elements. Must follow the drinking and drug using laws of the general regulations. Must stop driving on the places reserved for the pedestrians in the most crowded places or when it is impossible to keep the 1,5 meters of distance between the vehicle and the pedestrians or when it is impossible to drive 5 meters continuously. / Terms of use of the vehicle: The driver is responsible to use and to drive the vehicle according to the basic rules of our company and the terms of use of the vehicle in Spanish territory. To use the security helmet for bicycles is recommended. The user has received the right instructions to use this bicycle. The customer is responsible for rented transport. In case of damage or loss of the vehicle is required to compensate the company for the loss of the vehicle.

Article 2: Damages: The driver is responsible for the payment of any damages of the vehicle. Deposit of 50€ will be charged before renting on the credit card of the driver. If there are not any damages, the money will be refund when the user comes back (Some credit card transaction take few days to be done because of the international banks policies). The customer must compensate the company, if during the term of this contract the vehicle has been damaged or lost (including theft or fraud). The customer is fully responsible for the security of the property transferred temporarily. Company is not responsible for the loss of belongings.

Article 3 / Technical support: Rent an electric vehicle means to become responsible of any damage made to the vehicle. Renting an electric vehicle means, you are responsible for all damages made to the vehicle. Technical support does not include the steals or losses of vehicle. The prices of the damaged pieces are detailed in Article 4. Insurance does not cover the damage suffered in a result of deliberate actions. In case of a breakdown of the transport, the company undertakes to replace for free the broken vehicle. Technical support also included free punctured tyre repair (if so the client purchase this service). The value of the transport is 1,800€ Technical support does not relieve the customer from damages caused to the company in the event of a broken transport.

Article 4: 25€: broken or lost of a keys, broken or lost of a belt, lost or damaged watch / 50€: lost or damaged basket or hook, damaged or pinched wheel, lost or damaged lock, broken or lost mirror (if present), damage of the back light, scratch at a panel, amage in the light buttons, turbo, etc., damaged or lost mudguard. / 100€: serious damage of a panel, damaged seat, breakage in the front light and back light, breakage in the brake level, breakage or twisted wheel, damaged or lost helmet. / 250€: lost wheel or with serious damages, serious damages of several panels, serious damage to the breaking system. / 500€: Serious damages of the vehicle (motor, front or rear suspension, etc.), Damage of the steering column. / 1.800€: Irreparable damage of the vehicle, lost or stolen vehicle. / Article 5: If the customer is late to return the vehicle, an extra hour will be charged after 15 minutes of the delay, so he must pay extra hours. No refunds will be made for any rented item if it is returned earlier. In case of violating the transport terms of use, the company has the right to provide all personal information to the costumer’s government services. The client gives permission to take personal data due the formalization of the contractual agreement. The company will use this data only for contractual agreement formalization and after will be distroyet under the stipulated time to receive any fines or infraction in the violation of the Spanish driving laws by the client and the company needs to identify the driver of the vehicle, (this period will not exceed more than 6 months after the rental). All our vehicles are carefully inspected and repaired every day for his perfect performance in your next rental.

MOTORCYCLE SCOOTERS

Article 1: Therms of use: The driver is responsible to use and to drive the vehicle according to the basic rules of our company and the terms of use of the vehicle in Spanish territory. The user has received the right instructions to use this vehicle. The customer is responsible for the rented transport. In case of damage or loss of the vehicle, is required to refund the company for the lost.

Article 2: Damages: The driver is responsible for the payment of any fine due to a misuse of the . Deposit of 300€ will be charged before renting on the credit card of the driver. If there are not any damages, money will be refunded when the user comes back (Some credit card transaction take few days to be done because of the international banks policies). The customer must recompense the company damages, if during the term of this contract the vehicle has been damaged or lost (including theft or fraud). The customer is fully responsible for the security of the property transferred temporarily. Company is not responsible for the loss of belongings. The customer is responsible for rented transport. In case of damage or loss of the vehicle is required to compensate the company for the lost.

Article 3: Technical support: Rent a vehicle means to become responsible of any damage made to the transport. The value of the vehicle is 10.000€. Renting a vehicle means, you are responsible for all damages made to the transport. Technical support does not include the steals or losses of vehicle. The prices of the damaged pieces are detailed in Article 4. Insurance does not cover the damage suffered in a result of deliberate actions. In case of a breakdown of the transport, the company undertakes to replace for free the broken vehicle. Technical support service also included a free repair for punctured wheel (if so the client purchase this service). Technical support does not relieve the customer from damages caused to the company in the event of a broken vheicle. / 50€: Small scratches, damaged stickers, broken part of the folding system, broken wire / cable, lost or damaged keys, charging or parking card. / 100€: Damaged tyre, breakage in the brake lever, scratches of wheels, damaged or loss of the GPS or Bluetooth. / 350€: Serious scratches, damages on the front suspension, serious damage of the motor, broken or damaged steering / 10,000€: Irreparable damage of the vehicle, lost or stolen vehicle.

Article 5: If the customer is late to return the vehicle, an extra hour will be charged after 15 minutes of the delay, so he must pay extra hours. No refunds will be made for any rented item if it is returned earlier. In case of violating the transport terms of use, the company has the right to provide all personal costumer’s information to the local government authorities.

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